Many companies struggle with constant confusion: tasks are delayed, priorities shift without warning, and teams feel stuck in a cycle of firefighting.
Surprisingly, the root cause is rarely a lack of talent, resources, or systems.
The real issue is a breakdown in the chain of command.
When leaders give direct instructions to frontline staff, bypassing managers…
When different supervisors give conflicting directions…
When no one knows whose instruction takes priority…
Even the best-designed systems collapse.
Organizations begin to move again only when the chain of command is restored:
- A single, clear instruction line
- No shortcut directives
- A defined process for resolving conflicting orders
- Alignment between authority and responsibility
Without this structural clarity, companies will continue to “look busy” while making little real progress.
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Why Some Companies Are Always in Chaos — The Answer Lies in the Breakdown of Command
